Kaori Motoda
I'm doing a part-time job at EXCELSIOR CAFFE from this summer. It is cafe that is born in 1999 from DoutorCoffee Company, and it's motto is "Giving customer a relaxation and happiness through one cup of coffee".
Since I am new, I had to remember tons of things in order to work. I even didn't know how to use register before and made many mistakes. Even after I got used to the cashier, my next job was to remember how to make the drinks and foods, how to clean things in the store, what to do in what time, ...etc. Sometimes, there were some customers who became irritated when I was clumsy and often lost self-confidence at first. I founded out how difficult to work in a service trade since we are dealing with people, not machines. Although, because of other partners' help and supports, I managed to get acclimatized to it little by little. I was very lucky that people who are working with me are so friendly and nice. Now, it's been about 3 months since I started to work here, and there are still many goals to do a good job, but I am enjoying it.
This is what we are recommending right now at the store. It is honey-based late, which is sweet but little bitter since it has espresso in it. The S size is 360 yen, so I guess it is quite cheaper than other coffee shops. Since EXCELSIOR is a chain store, the shops are in anywhere in the cities. If you wanted to have a break for coffee, please come by and try this!
I'm doing a part-time job at EXCELSIOR CAFFE from this summer. It is cafe that is born in 1999 from DoutorCoffee Company, and it's motto is "Giving customer a relaxation and happiness through one cup of coffee".
Since I am new, I had to remember tons of things in order to work. I even didn't know how to use register before and made many mistakes. Even after I got used to the cashier, my next job was to remember how to make the drinks and foods, how to clean things in the store, what to do in what time, ...etc. Sometimes, there were some customers who became irritated when I was clumsy and often lost self-confidence at first. I founded out how difficult to work in a service trade since we are dealing with people, not machines. Although, because of other partners' help and supports, I managed to get acclimatized to it little by little. I was very lucky that people who are working with me are so friendly and nice. Now, it's been about 3 months since I started to work here, and there are still many goals to do a good job, but I am enjoying it.
This is what we are recommending right now at the store. It is honey-based late, which is sweet but little bitter since it has espresso in it. The S size is 360 yen, so I guess it is quite cheaper than other coffee shops. Since EXCELSIOR is a chain store, the shops are in anywhere in the cities. If you wanted to have a break for coffee, please come by and try this!
Kaori,
ReplyDeleteI can smell the sweet honey from the picture...yum! I will definently try honey latte this winter. I am glad your getting used to your job. I want to visit your shop someday and see you work!
Misaki
The pictures are so cute! There are a lot to learn from jobs. I have never done service ones, so I'm interested in them.I can see you are really enjoying your jobs.
ReplyDeleteI will try honer latter soon.
Megumi
Hi Kaori,
ReplyDeleteThanks for your nice post. The swirls on the top of the drinks in the photo look yummy. I bet it tastes really good. Do you like honey latte? I don't understand the connection between Dotour and Excelsior clearly. Is Excelsior meant to be a little more upscale "Starbucksy" than Dotour? That's the impression I get. In any case, I suppose the menus are different from each other? It seems unusual that Dotour would introduce another coffee shop - don't they compete with each other?
Anyway, all that aside, I agree it is really hard to work in the service industry - remembering that the customer is #1 is sometimes really really hard. You must be enjoying your job as you have stuck with it since the summer. Good for you. BTW, do you get free drinks when you are working? And one more thing, do you recommend any food items on the menu?
Your store might be decorated for Christmas soon - merry Excelsior!
Ms. MacGregor